Support

FAQ

Frequently asked questions

How can I track my order?

Your order will be done in 3-5 weeks after you placed an order. You will receive a message with a track number to your e-mail, which was added while paying via PayPal.
You can actually use any type of delivery trackings you like, but I suggest you these two:
• track.ukrposhta.ua - official service of post, I use to deliver your items
• trackitonline.org - the one, I prefere to use when I track my deliveries



Where does the delivery comes from and how long it takes?

Shipments come from Ukraine. Shipping cost is 10-20$ and it's worldwide. Usually it takes 1,5-2 weeks to deliver your order. The delivery price is stable and depends on the price of the goods. When you ordering goods from $40, the shipping cost is $20 for any number of items in the order.



How to return the goods?

All things are done individually and they all handmade, so there is no exchange or refund. Carefully check your measurements when you are making an order.



Do you accept custom orders?

Yes, you can contact me personally in instagram, facebook or write me an e-mail and we can discuss the desired order.